Josh Gee, former product manager for the City of Boston’s Department of Innovation and Technology, recently shared how Boston.gov identified 425 PDF forms used by citizens and moved 122 of them online. Not only did it improve the accessibility of Boston.gov’s government services, it also saved residents roughly 10,000 hours filling out forms. While Boston.gov is a Drupal website, it opted to use SeamlessDocs for creating online forms, which could provide inspiration for Drupal’s webform module. Josh’s blog provides an interesting view into what it takes for a government to go paperless and build constituent-centric experiences.
Source: Dries Buytaert www.buytaert.net
For most of the history of the web, the website has been the primary means of consuming content. These days, however, with the introduction of new channels each day, the website is increasingly the bare minimum. Digital experiences can mean anything from connected Internet of Things (IoT) devices, smartphones, chatbots, augmented and virtual reality headsets, and even so-called zero user interfaces which lack the traditional interaction patterns we’re used to. More and more, brands are trying to reach customers through browserless experiences and push-, not pull-based, content — often by not accessing the website at all. Last year, we launched a new initiative called Acquia Labs, our research and innovation lab, part of the Office of the CTO. Acquia Labs aims to link together the new realities in our market, our customers’ needs in coming years, and the goals of Acquia’s products and open-source efforts in the long term. In…
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